SHIPPING + INFO
WHEN WILL MY ORDER SHIP?
Our current processing time for fine art prints and non-custom stationery is 1-4 business days. For custom stationery and for original artwork, the processing time is usually 5-9 business days. All of our items are handcrafted and hand assembled, which takes time. Please note that processing time to prepare and ship orders is in addition to the shipping time you select during the checkout process.
You should receive an email confirmation immediately after your order is placed. If you did not receive an email confirming your order, please check your spam folder. If it's still missing, your email address might have been entered incorrectly upon checkout -- please contact us at firstname.lastname@example.org and we can help!
HOW WILL MY ORDER SHIP AND HOW LONG DOES IT TAKE?
We typically ship via USPS First-class or Priority Mail (unless you select a different option at checkout). First Class Mail typically takes 2-3 days to arrive across most of the United States, but can sometimes take longer. Please know that the current USPS delays are beyond our control. We will do all that we can for you to have your package as soon as possible, but we cannot guarantee arrival dates and are not responsible for any delays.
For international orders, please allow 1-4 weeks for shipments to arrive. Amanda Klein, LLC is not responsible for additional customs tariffs or charges associated with your package once it arrives in your country. We cannot guarantee arrival dates and are not responsible for any delays.
WHAT HAPPENS IF MY PACKAGE IS LOST or DAMAGED?
All of our items ship with tracking information so that you can keep track of your order. If something arrives damaged, lost or is stolen, we will work with you and the shipping carrier to find a solution.
LOCAL PICK UP
If you would like to pick up locally (Hoover, AL), you can select the local pick up option at check out. Our pickup hours are Monday through Thursday, between 9AM-1PM and 2:30-5PM. Once your order is ready for pickup, you will receive a notification with pickup instructions.
WHAT IS YOUR RETURN POLICY?
If you decided you want a return or exchange, item must be returned unopened, in excellent condition. Buyer is responsible for return shipping. Once we receive your item, we will issue the refund.
For custom items: We are unable to offer a refund on custom items unless the item is in defective or damaged condition. Request must be made within 30 days from date of purchase. If you have received a defective or damaged item, please contact email@example.com.
What size are your prints?
All of our prints are either 8" x 10" or 11" x 14".
How do you frame the prints?
However you'd like! Because our prints are *very* common sizes, you can find a frame at any of your favorite stores (i.e. Target, Michaels, West Elm, etc.). If you choose to have your print custom framed, it is designed with a white border around the art for your frame shop. Easy peasy!
What size are the cards in your notecard sets?
All of our notecard sets are A2 size: 5.5" x 4.25"
Who created the stationery designs?
All stationery designs are created using ink and watercolor by Amanda Klein. We work with a fabulous local (small-business!) printer to reproduce the original on stationery.
Do you do wholesale?
Yes! We love our stores so very much and are slowing making our way across the United States!
How do I view your line sheet?
Send us an email with your store name at firstname.lastname@example.org
Why did you start making states with native wildflowers?
My love of plants runs deep -- my dad was a botanist and my parents taught me about plants before pretty much anything else!
I don't see my state or country! When will you release it?
All 50 states are available in prints and notecards! We're now working our way across the world!
Do you teach any classes?
Not yet! Hopefully soon! Stay tuned!
Where is your studio?
My studio is currently in my home. But... we're expanding soon!
Do you take commissions?
I am booked through 2021, please complete the "contact us" form or send me an email at email@example.com if you'd like to discuss a future project.